Last updated: May 2026
Ruyi Culture ("we", "us", "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what we collect, why we collect it, and the choices you have. By using our website or services, you agree to the practices described below.
1. Information We Collect
We collect only the information we need to deliver our services and communicate with you:
- Account & contact information: your name, email address, and (where relevant) your country or region.
- Order information: the programs you purchase, purchase date, and order amount.
- Communication: messages you send to us by email or messaging apps such as WhatsApp.
- Technical information: basic website usage data such as browser type, device type, and pages visited, collected via standard web technologies.
We do not collect or store your full payment card number. All card payments are handled by our payment processor, Stripe (see Section 4).
2. How We Use Your Information
We use the information we collect to:
- Process your enrollment and deliver the programs you purchase.
- Send you transactional emails such as order confirmations and program access details.
- Respond to your questions and provide customer support.
- Improve our website, programs, and customer experience.
- Comply with legal obligations and protect our legal rights.
With your consent, we may also send occasional updates about new programs or community events. You can unsubscribe at any time using the link in any marketing email.
3. Sharing of Information
We do not sell your personal information. We only share it with trusted service providers who help us run our business, such as:
- Payment processing (Stripe)
- Learning platform / video conferencing providers
- Email and customer support tools
- Analytics providers (in aggregated, non-identifiable form where possible)
These providers are only allowed to use your information to perform the services we ask of them. We may also disclose information when required by law or to protect our legal rights.
4. Payment Processing by Stripe
Payments on our website are processed by Stripe, a third-party payment provider. When you make a purchase, your payment details (such as card number and billing information) are submitted directly to Stripe and handled in accordance with their privacy policy and security standards (Stripe is PCI-DSS compliant).
We receive limited transaction information from Stripe — for example, the last four digits of your card, the country, and a transaction reference — so that we can fulfill your order and provide customer support.
5. Cookies and Analytics
Our website may use cookies and similar technologies to remember your preferences and measure website traffic. You can disable cookies in your browser settings, although some features of the website may not function as intended.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services and comply with legal obligations (such as tax and accounting requirements). If you wish to close your account, we will delete or anonymize your information unless we are required by law to keep it.
7. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information, subject to legal exceptions.
- Object to or restrict certain uses of your information.
- Withdraw consent to marketing communications at any time.
To exercise these rights, please contact us at support@ruyiculture.com. We may ask you to verify your identity before completing the request.
8. Security
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. International Users
Our learners come from many regions including Taiwan, Malaysia, Singapore, North America, Australia, and others. By using our services, you understand that your information may be processed in countries outside of your own, including Hong Kong where our business is registered.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last updated" date. We encourage you to review this page periodically.
12. Contact
For privacy questions or requests, please email support@ruyiculture.com. We aim to respond within 24–48 hours.